Meet Skye Baxter (she/her), a Senior Buyer Help Specialist, primarily based in Kansas. Along with her function supporting HubSpot clients, Skye is a Management Council member for HubSpot’s LGBTQ+ Alliance. Learn on to be taught extra about Skye, a typical day in her function, and the communities she’s part of at HubSpot.
Inform us about your function as a Senior Buyer Help Specialist. What do you do for HubSpot?
I help our buyer base with fixing issues inside HubSpot. If part of HubSpot is not working appropriately, or if they do not perceive find out how to do one thing with their instruments, I work with them to find the reason for the difficulty and present them find out how to resolve it. This might contain serving to construct new reviews, creating and troubleshooting workflows or sequences, or discovering out why they can not correctly use considered one of their present instruments. We regularly discover that there are instruments not obtainable at their present subscription degree that may make their job an entire lot simpler, and I counsel that they take into account an improve, after which work with the Development crew to offer them a path to doing so.
What does collaboration seem like in your crew?
Help has plenty of crew channels. If we run into a difficulty we will not resolve ourselves, we regularly search concepts in these crew channels and work with teammates to unravel these points. If we do not discover a solution in that method, we collaborate with the Product Skilled crew to trace down an answer. Lastly, all of us typically have particular person crew members that we all know excel in a selected space inside HubSpot and ask one another to have a look.
What’s your favourite a part of your job?
I really like serving to individuals resolve issues. Figuring out that I used to be capable of finding an answer for someone and make their day just a bit bit higher makes me completely satisfied.
What do you discover probably the most difficult a part of your job?
I typically see individuals at their most annoyed, and whereas most of our clients are pleasant individuals, generally frustration comes by way of and it may be a problem to redirect that frustration. However, after I do resolve an issue that annoyed that buyer, they’re typically the happiest when our chat ends.
What are a couple of methods you stability work and life? How does HubSpot’s flexibility/hybrid work fashion assist with this?
Being a completely distant worker, I’ve the pliability to take time if I would like it. I’ve particular metrics that I’ve to satisfy in my function every day and all through the month, however I be sure that I take the times I must deal with any private days I would like, take care of my psychological well being, or spend time working my volunteer positions.
How can you deliver your complete self to work daily?
I’m brazenly and visibly transgender. I communicate in regards to the points that we within the trans group face daily and educate my crew when one thing significantly tough is occurring. However as I’m not solely transgender, I share with my crew a variety of the opposite elements of myself. I share my love of music and of flicks, take part in several Worker Useful resource Teams and enjoyable Slack channels, the place I be certain all people is aware of about my kitties (Yay for #catspotting), and I take pleasure in my work.
Inform us about any communities at HubSpot you’re part of.
I am a member of a number of communities. I will begin with the #lgbtqalliance Slack, and the #trans-spectrum-support-group and #neurodiversity-at-hubspot. Figuring out that there are others like me at HubSpot, that we are able to help one another with challenges we would face, eases my thoughts so much. For extra enjoyable issues, there’s #dad-jokes, #gardenspot, #musicspot, and #dnd.
What stunned you most about working at HubSpot?
How collaborative HubSpot is. Our groups do not wish to compete with one another, and in contrast to the ambiance in lots of different workplaces, we aren’t attempting to be higher than all people else. As an alternative, we collaborate, discover out the weak areas of our teammates and assist them higher perceive these areas in order that all of us excel. I’ve by no means skilled a piece setting that’s so supportive of one another till I began working at HubSpot.
Select 3-4 phrases that describe your function at HubSpot.
help, troubleshooting, SFTC
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