Should you’ve been coping with Google Messages points—explicit close to sending photographs and movies—you are not alone. Messages customers are complaining about photos which can be sluggish to load when despatched by way of RCS. Media exhibits up blurry for minutes at a time earlier than customers can really open them. Photographs and movies are additionally arriving compressed, which is one thing to be anticipated on SMS, not RCS.
Fortunately for these affected, Google has taken discover. In a Tuesday submit on the corporate’s assist web site, a group supervisor acknowledged the “irritating points” with sending media in Google Messages, and shared some excellent news: The Google workforce has been “actively engaged on this,” and has issued updates devoted to “considerably enhancing media receiving efficiency.”
There does not look like a brand new replace to put in to resolve the problems on the customers’ finish, which doubtless signifies these modifications are taking place behind the scenes on Google’s aspect. Nonetheless, it does not damage to maintain Google Messages itself up to date. Head to its Play Retailer web page to ensure you’re working the most recent model of the app. If not, you will wish to hit Replace. Hopefully, following all these modifications, you will shake these media points for good.
Regardless of the corporate’s optimism concerning the replace, the submit does counsel the issues right here might be difficult. It does not assist that Google avoids figuring out the particular options in query that they’ve addressed, merely noting them as slowdowns and failures with media. As such, Google encourages customers to proceed sharing any points they run into. Whether or not meaning Google is aware of these explicit points may nonetheless be current when sending and receiving media in Google Messages is not clear, nevertheless it’s good context shifting ahead.
Methods to report Google Messages bugs to Google
If after at present, you are still experiencing these media issues, or any points in any respect with Google Messages, you need to inform Google about them. To take action, open the app, faucet your profile icon within the prime proper, then select Assist & suggestions. Faucet Ship suggestions on the backside of this web page, then select whether or not you would like Google Play providers to entry your machine logs. (Selecting to not is okay.) From right here, you may write out your suggestions, and together with screenshots or system logs for those who like, earlier than sending the suggestions as an e-mail.
