Taking accountability for the way we deal with our clients’ information is crucial for our capability to assist them develop higher, and construct and preserve belief. In honor of Earth Day, Xiaoxi O’Beirne discusses how, as a Authorized Program Supervisor, she works cross-functionally to ship sustainable and sturdy governance practices.
Q&A
Q: Are you able to share extra about your function, and likewise what buyer belief has to do with HubSpot’s ESG efforts?
Hello everybody! I’m a part of the Authorized Program Administration crew, a small however mighty unit. I present program administration assist on multi-year strategic planning and execution of Authorized aims. My work entails thrilling and impactful packages similar to AI belief and security, privateness and information governance, amongst others.
By means of a Buyer Belief & ESG initiative again in 2023, I recognised that our targets in Buyer Belief and ESG overlap, regardless of their distinctive focuses. Buyer Belief emphasizes information privateness, safety, compliance, sustainability, and good governance. ESG prioritises environmental duties and social impacts, in addition to company governance (together with privateness, safety, and danger administration). The shared objective is a sturdy and secure governance tradition, which in return fosters buyer belief and reinforces staff’ sense of working for a accountable firm.
Lately, clients more and more worth their provider’s sustainability initiatives and affect. Actions similar to making “inexperienced” choices when planning occasions, choosing distributors, and collaborating with clients profit HubSpot by creating a long-lasting, optimistic impression. I imagine HubSpot’s ESG efforts assist us earn and preserve buyer belief by constructing a sustainable tradition and aligning with our HEART values.
HubSpot’s Buyer Belief Heart and our new reliable AI area (belief.hubspot.com/ai) present additional info for purchasers to study our safety, privateness, and accountable AI practices.
Q: How do you’re employed to construct sustainable governance practices throughout HubSpot?
Transparency, effectiveness, and accountability come up as my high three priorities.
We transparently focus on our governance construction. Our administration crew communicates the “why” behind firm initiatives and are open to people’ questions and suggestions.
We promote automation and leverage authorized tech to extend effectiveness and accuracy. The place a number of rules apply, we select the very best normal for compliance.
Our SOC 2 compliance, an exterior audit, exhibits clients our robust information safety and product reliability. Moreover, our Degree 2 EU Cloud Code of Conduct certification, featured in our 2024 Sustainability Report, underscores our dedication to information safety, fulfilling over 80 necessities and demonstrating GDPR compliance. You will discover our SOC 2 Sort II Report and EU Cloud Code of Conduct certification in our Buyer Belief Heart.
Q: Within the final 12 months, what’s one thing you’ve completed that you’re most happy with?
Final 12 months, I’m notably proud that our crew not solely made important progress in constructing moral and accountable AI but additionally communicated this effort transparently to the general public. We launched AI mannequin playing cards, AI Belief FAQs, and thought management messaging. Authorized executives printed articles by BSA (Why AI? – HubSpot AI’s impression on clients and AI@Work – HubSpot’s democratizing AI for workers and clients); interviewed on EUCoC’s Throughout the Cloud to advertise privateness, compliance and moral AI; and made appearances in podcasts and LinkedIn posts to advertise HubSpot’s accountable AI utilization.
Eager about studying extra about this work?
- HubSpot’s method to accountable AI, which is rooted in belief, transparency, and accountability.
- Assessment the AI mannequin playing cards for our dedication to transparency and good governance.
- Learn the press launch article to study extra about our compliance with the EU Cloud Code of Conduct.
- Go to our HubSpot Belief Heart to study extra in regards to the privateness, safety and compliance stories about our methods and merchandise.
Completely satisfied Earth Month and thanks to Xiaoxi for sharing how her crew is considering sustainability day-after-day!