Meet Ryan Yoong, a Senior Buyer Assist Specialist at HubSpot. Becoming a member of HubSpot again in June 2020, Ryan was HubSpot Singapore’s first distant worker. Throughout his four-plus years at HubSpot, Ryan has flourished within the help perform and attended President’s Membership in 2023 because of his efforts. Learn on to study extra about Ryan and a typical day on the frontline, fixing for HubSpot’s prospects.
Inform us about your function. What do you do for HubSpot?
Basically, I assist to reply any questions in regards to the HubSpot platform! From points about one thing not working as anticipated to questions on how you can use a selected function higher, the Assist Specialists are right here that will help you get probably the most out of the HubSpot platform—when doubtful, we are the first group that prospects flip to.
How do you clear up for the shopper?
Going above and past is one thing we hear quite a bit in Assist and I really feel this comes all the way down to placing myself in my prospects’ sneakers and ensuring I do every thing that I can to get them what they want. Which means I will be there to assist however maybe not at all times within the precise methods my prospects suppose—if there’s a greater manner of going about one thing, you’ll be able to guess I will be sharing that to verify we’re exploring all of the choices!
What does collaboration appear to be in your group?
The obvious one is with Product as a result of our group is actually on the entrance traces of what prospects are experiencing. Past that although, our group works with Success, Gross sales, Contracts, and Companions (simply to call a couple of!) to verify we’re getting of us the assistance they want no matter whether or not that is one thing we now have direct affect over or have to loop in one other group to unravel for the shopper.
What’s your favourite a part of your job?
I like the novelty this function offers! With my core work principally involving tickets, I get to expertise an entire slate of latest ones each day and that retains issues contemporary however along with that, I am additionally concerned in a few tasks on the aspect. Together, this actually helps to make it a well-rounded function the place there’s the familiarity of tickets but additionally the chance to discover different areas of curiosity.
What do you discover probably the most difficult a part of your job?
Maintaining with the tempo of change. The HubSpot platform is at all times evolving and in Assist, it is particularly necessary to remain on prime of those modifications. Coming from a non-technical background, maintaining with the modifications/additions can generally be difficult (albeit a welcomed one!).
What’s a false impression individuals have about your function?
That we’re only a “name middle”. Honestly, I had as soon as thought one thing related earlier than I truly stepped into this function however now that I am within the thick of issues, I can say that we’re technical specialists, consultants, emotional help, skilled networkers, and generally, program managers all blended into one.
What are a couple of methods you steadiness work and life? How does HubSpot’s flexibility/hybrid work model assist with this?
Enjoyable truth: I used to be SingSpot’s first fully-remote rent! The most effective issues about HubSpot is the understanding it has about how completely different individuals have completely different attitudes towards work. For somebody who values time exterior of labor, HubSpot’s choice-based tradition actually helps to place time again into residing. No matter whether or not you are a working mum or dad, a caretaker, or simply somebody who desires to prioritize different points of life along with your work, I really feel like the corporate has the area for these discussions—an necessary begin for guaranteeing this work-life steadiness.
What are the highest 3 stuff you love about your function and group?
Getting to assist individuals each day. Working with some actually good of us. The novelty of all of it.
How can you deliver your complete self to work each day?
I’ve seen firsthand how HubSpot’s Variety, Inclusion and Belonging (DI&B) program is given the eye and care that it deserves and it has been a vital a part of my time right here as I am a pacesetter on this area for the group. From studying about new identities to with the ability to create a psychologically secure area for sharing private experiences, this is not a nice-to-have however reasonably a non-negotiable that I am grateful we have put entrance and middle.
What retains you at HubSpot?
The individuals! It is a numerous mixture of actually good and caring of us so it is created an setting the place progress and collaboration occur organically—I recognize this quite a bit as I proceed to lean on of us for all kinds of issues.
What shocked you most about working at HubSpot?
How true to life the tradition is! After I first learn the Tradition Code, I had thought it was undoubtedly one thing to aspire to however I used to be shocked at simply how shut the precise tradition was at HubSpot to what was espoused. We take nice care to construct and evolve our tradition so I am excited to see the methods issues will pan out going ahead.
What’s one piece of recommendation you’d give to somebody desirous to turn out to be a HubSpotter?
Give your self that probability! After I first noticed the group/function, I had main imposter syndrome of whether or not a tech agency would need a contemporary grad with none technical expertise. I spotted after giving it some thought that I’d be depriving myself of this chance if that concern held me again. Protected to say, I believe I made the precise determination then.
Select 3-4 phrases that describe your function at HubSpot.
I believe it is summed up with: Quick-paced, expansive and rewarding
Be taught extra a few profession in Buyer Assist or our Singapore group on our careers web site.
